CANImmunize Help Centre

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About Accounts

How do I create a CANImmunize Account?

Download the app from the App Store or Google Play. You can also visit our website at www.CANImmunize.ca to be redirected. Once downloaded, press ‘Get Started’ and then ‘Create an Account’.

After having read and agreed to the CANImmunize Terms of Use and Privacy Policy, you must enter the following information:

  • Name
  • Email and Password
  • Location
  • Language

Once this step is complete, you will receive an email from CANImmunize and will be required to verify your email address before being able to use the app. Please check your junk mail if you do not see anything in your inbox. Simply click on the link contained in the email, close the window, and return to the app.

If you already have a CANImmunize account, you can log in using your email and password.

I already use CANImmunize, how does CANImmunize Accounts affect me?

If you already use CANImmunize to track your vaccinations, CANImmunize Accounts gives you the ability to backup your record(s) securely and access them from multiple devices.

What if I want to delete my account?

To delete your account, contact us at support@canimmunize.ca and request that your account be deleted. Please note that your message must come from the email address that you use to log into your CANImmunize account.

Once we process your request, you will have access to your account for 48 hours in order to backup or transfer your records. After 48 hours, you will no longer have access to your account or the data residing in it. Seven (7) days after your request is processed, your data will be permanently deleted from our servers. It will not be possible to recover or restore your data in any way.

Managing your Account

Can I use the same device to log in to multiple accounts?

Yes. You can log out from the Account Settings, then log in using a different email/ password combination to access another account. When you log out of an account, the information is wiped from the device but remains securely stored on the server.

I lost/damaged/changed phones after creating an account. What should I do?

If you have lost your mobile phone we recommend that you change your account password. You can do this from the Account Settings once you’ve downloaded CANImmunize on your new device. If you have changed phones, simply log into your CANImmunize account on your new device to access your records.

Can I backup my information to iCloud or Google Drive?

CANImmunize will no longer support Google Drive or iCloud backup options. CANImmunize Accounts is the only way to backup your CANImmunize record(s).

For Android users who were using CANImmunize prior to CANImmunize Accounts, you will have an opportunity to restore your records from Google Drive when creating your account. You will not be able to restore your records from Google Drive once your account is created.

I added my health card number to my record, why aren’t my records showing?

CANImmunize is a personal immunization record. At this time, the functionality to retrieve vaccination records from the provincial and territorial vaccination repositories is not available, but is something we are pursuing.

Account Settings

What if I forget my password?

* CANImmunize Accounts is new as of March 2018. If you are unable to login and have not completed the sign up process since then, you will not receive a password reset email. You can click on ‘Create an account’ on the Home screen to get started. *

If you have an account and have forgotten your password, you can follow these steps:

  • On the log in or lock screen, press the ‘Forgot your Password?’ button
  • Enter the email address you used to log in to your account
  • Press ‘Reset Password’
  • You will receive an email from noreply@canimmunize.ca (Be sure to check your junk mail if you do not receive this email).
  • Click on the ‘Reset your Password’ button in the email to open a link in your web browser
  • You will then be prompted to enter a new password twice to confirm its accuracy
  • Press Confirm
  • Navigate back to CANImmunize
  • Enter your new password to log in to CANImmunize

Please note that when changing your password, you will be required to log into CANImmunize again on all of your devices.

How do I change my password?

If you would like to change your password:

  • Log in to CANImmunize using your current email and password
  • Go to Account Settings and Click on ‘Change Password’
  • Enter your current password and your new password twice for accuracy.
When will CANImmunize send me notifications?

At present, CANImmunize will only send you notifications to remind you about vaccinations that are due or upcoming for your record(s).

Why am I not getting reminders for upcoming vaccinations?

If you are not receiving notifications for upcoming vaccinations, you will want to ensure that your notifications are turned on. This can be done in two ways.

First, enter the main menu by clicking on the icon in the top left corner of the home page, and select ‘Notification Settings’. Make sure that the ‘Push Notifications’ tab is set to ‘On’.

Second, you can enter a specific vaccination in a record and ensure that the ‘Notifications’ button beside the vaccination is set to ‘On’.

Why do I keep getting a notification that a particular vaccine is overdue, and how do I turn it off?

If you do not wish to receive a notification about a particular vaccine, you can turn it off by tapping on the vaccination and turning the notifications switch to ‘Off’. You will see that this dose will now appear grey in your list of recommended vaccinations.

Your Records

Can I use CANImmunize for my whole family?

Yes, you can! There are no limits to the number of records that you can create in CANImmunize.

Why does CANImmunize require that I enter my city and/or the first three digits of my Postal Code?

We use your city and/or postal code to evaluate our efforts to promote CANImmunize and so that we can tailor your experience within the app to be most relevant to you.

Why does CANImmunize require that I enter my province/territory when creating a record?

CANImmunize uses your province or territory to create a custom vaccination schedule based on the current provincial or territorial recommended childhood and adult vaccinations.

Why does CANImmunize ask that I enable Location Services?

CANImmunize requests your location to notify you of outbreaks in your area. The Outbreak Map, Powered by HealthMap.org, displays outbreaks of vaccine preventable diseases around you.

How do I add a vaccination?

Every vaccination you track in CANImmunize has a Comments field where you can track any additional information about the vaccination. To add more information:

  • Select the profile for the user who is about to receive a vaccination
  • Select the vaccine
  • Scroll to the bottom of the vaccination screen, and enter additional information in the ‘Comments’ section.
  • Be sure to click on the checkmark at the top right of the page to save the information before returning to the home screen.

You can add a vaccination by:

  • Tapping on a recommended vaccination
  • Clicking the Received switch to ‘On’
  • Selecting the date the vaccination was received and pressing ‘Save’ or the checkmark in the top right hand corner
  • If the vaccination received does not appear in the recommended visit, press on the ‘+’ icon and select the vaccination that was received.

The vaccinations tab in each record has five sections where vaccinations can be added:

Childhood - This page is for vaccinations received when the person is a child, and shows the vaccinations recommended for children according to the provincial/territorial vaccination schedule.

Adult - This page is for vaccinations received when the person is an adult and shows the vaccinations recommended for adults according to the provincial/territorial vaccination schedule.

Travel - This page is for vaccinations received in order to travel.

Other - This page is any other vaccination that the person may have received.

All - This page shows all of the person's received vaccinations in a list.

My child received a vaccination but it is not listed in the recommended vaccinations. What do I do?

Add the vaccination to the ‘All’ or ‘Other’ page in the record, as described in the previous question.

What if my child is late getting vaccinated or is not following the provincial/territorial schedule?

Creating a custom schedule is easy but please consult your health care provider about the correct schedule for your child before entering vaccinations into the app.

  • Use the ‘All’ or ‘Other’ section and enter the vaccinations recommended by your health care provider
What if I want to add more information about a vaccination?

Every vaccination you track in CANImmunize has a comments field where you can add any additional information about the vaccination.

What is a trade name and why should I track them?

A vaccine trade name is a commonly used name for a vaccine (ex. Twinrix) that helps to differentiate between vaccines that protect against the same disease. It is important for you to keep track of vaccine trade names because not all vaccines that protect against the same diseases are created identically.

Why should I track the lot number of my vaccinations?

If possible, it is important for you to keep track of additional vaccine details in the rare event that there is an issue with a vaccine.

The vaccine lot number is used to track particular rare events such as a vaccine recall or an Adverse Event Following Immunization (AEFI). The lot number will allow you to have more information on the particular vaccine received.

Ask your healthcare provider for your lot number.

What happens to my records when I move to a different province or territory?

To change your province/territory and city/town when you move:

  • Select the Profile for the record that requires a change
  • Change the province/territory by scrolling through the list of cities/towns or typing your city/town into the search bar

** Please note for every change in province or territory, CANImmunize will attempt to reorder the vaccines received based on the new Provincial or Territorial immunization schedule. We recommend that you discuss vaccinations with your health care provider to ensure you and your family members are up to date with your new province or territory’s recommended schedule.

Does CANImmunize replace my provincial/territorial immunization card?

CANImmunize is digital immunization record that does not replace your official proof of immunization. We hope to make it easier for you to manage your vaccinations from your mobile phone, and we recommend that you keep your provincial immunization card safe and up-to-date.

Why doesn’t my vaccine schedule match the schedule in the app?

If the record you are entering is for someone who was born before 2011, they may not have been vaccinated according to the current schedule. As such, the vaccines they have received may not be displayed under the visits in the app. To add doses outside of the current schedule, you have two options.

Option 1:

  • At the top of the record, there are tabs for “Childhood”, “Adult”, “Travel” and “Other”. Click on “Other”
  • Press the (+) button “Tap to Add a New Vaccination”
  • Select the vaccination you wish to add
  • Slide the “Received” button to indicate the vaccine was received and enter the date
  • In the top right hand corner, press “Save”
  • Continue adding vaccinations until all are recorded

Option 2:

  • Under the “Childhood” tab, open a visit. For example, if vaccines were received at 2 months, open the “Two Month Visit”
  • If the vaccine received is not listed, press the (+) button “Tap to Add a New Vaccination”
  • Select the vaccination you wish to add
  • Slide the “Received” button to indicate the vaccine was received and enter the date
  • In the top right hand corner, press “Save”
  • Continue adding vaccinations until all are recorded
Why do I need to scroll through each month to add an immunization record? (Android devices)

This is unfortunately due to a bug on Google’s side that forces the date picker to be in calendar mode for the first version of Android Nougat (24). For all other versions, the date picker is much easier to use. Since this is a bug on Google’s side, there is no way for us to change this.  

In the meantime, please note that you can currently quickly change the year in the calendar view by clicking on the year itself. This should open up a year picker so you can quickly scroll the desired year before finding the right month and day.

Sharing your Records

How do I print or share my vaccination record?

Printing your vaccination record gives you access to a copy of your personal files.

On iOS

On Android

I heard people in Ottawa can use CANImmunize to send their children’s vaccination records to Ottawa Public Health.

Yes! Ottawa Public Health (OPH) and CANImmunize are pleased to announce that residents of Ottawa and the surrounding area can securely report their children's vaccination records to Ottawa Public Health using the CANImmunize app on iOS and Android devices.

To begin reporting:

  • Select the Profile for the records you would like to submit to Ottawa Public Health
  • Ensure one of the following City of Ottawa jurisdictions is entered into the ‘City/Town’ field in the Profile

Arnprior, Ashton, Carlsbad Springs, Carp, Cumberland, Dunrobin, Edwards, Fitzroy Harbour, Gloucester, Greely, Kanata, Kars, Kenmore, Kinburn, Manotick, Metcalfe, Munster, Navan, Nepean, North Gower, Orleans, Osgoode, Ottawa, Pakenham, Ramsayville, Richmond, Rockcliffe, Sarsfield, Stittsville, Vanier, Vars, Vernon, Woodlawn

Eligibility criteria:

  • You must be using CANImmunize version 3.0.0 and up on an iOS or Android device
  • Your child must be less than 16 years of age
  • Your device must be connected to the internet
  • Your child must live in one of the cities/towns mentioned below

To learn more about sending your records to Ottawa Public Health click here.

Security

Is my information secure?

Yes, we take the security of your data very seriously. CANImmunize was developed by the Ottawa Hospital mHealth Lab and the servers on which your information is stored adhere to the same privacy and security measures as those at The Ottawa Hospital and the Ottawa Hospital Research Institute.

To learn more about how we continue to protect your information, read our Privacy Policy.

I lost my phone, how can I protect my information?

If you have lost your mobile phone, the best way to protect your information is to immediately change your password, which can be done from the Account Settings.

Who has access to my information?

Access to your data is restricted to authorized OHRI personnel strictly for the purpose of providing support when required.  For additional information on how your information and privacy is protected, please consult our Privacy Policy.

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