CANImmunize Help Centre

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Your Account

How do I create a CANImmunize Account?
I already use CANImmunize, how does CANImmunize Accounts affect me?

Managing your Account

Can I use the same device to log in to multiple accounts?
I lost/damaged/changed phones after creating an account. What should I do?

Account Settings

What if I forget my password?
How do I change my password?
Why am I not getting reminders for upcoming vaccinations?
Why do I keep getting a notification that a particular vaccine is overdue, and how do I turn it off?

Your Records

Why can I no longer access my records online?
Can I use CANImmunize for my whole family?
Why does CANImmunize require that I enter my province/territory when creating a record?
How do I add a vaccination?
Why does CANImmunize ask that I enable Location Services?
My child received a vaccination but it is not listed in the recommended vaccinations. What do I do?
What if my child is late getting vaccinated or is not following the provincial/territorial schedule?
What if I want to add more information about a vaccination?
What is a trade name and why should I track them?
Why should I track the lot number of my vaccinations?
What happens to my records when I move to a different province or territory?
Does CANImmunize replace my provincial/territorial immunization card?
Why doesn’t my vaccine schedule match the schedule in the app?

Sharing your Records

How do I print or share my vaccination record?
I heard people in some regions, like Ottawa, can use CANImmunize to send their children's vaccinations to their local health unit.

Security

Is my information secure?
I lost my phone, how can I protect my information?
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